Support

Support questions should be directed to:

>support@netvisualize.com.

If the user is receiving errors or warnings from NetVisualize, a log file (NetVisualize.log), in the same directory as the NetVisualize executable, may be created containing more detailed information about the errors or warnings. This is a text file that can be opened by the user or emailed to the support address above. The NetVisualize.ini configuration file, also present in the same directory as the NetVisualize executable, contains additional helpful information that can be useful in diagnosing problems. Including this file as an email attachment when requesting support may help in resolving the request more rapidly.

For faster resolutions to problems or questions, the following additional information should also be included in support request email:

·	NetVisualize version number and build number

·	Version of Windows being used, including service pack number if relevant

·	Browser(s) used with NetVisualize

·	Version of Internet Explorer installed

·	Internet connection type (T1, DSL, cable, other broadband, dialup)

·	Video (desktop) resolution (800x600, 1280x1024, etc.)

·	Number of folders and links (URLs) in your NetVisualize links file, as displayed in the NetVisualize status bar